Support Center
Need help with one of our apps? We're here to assist you. Browse our FAQs or contact us directly.
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible.
Frequently Asked Questions
Quick answers to common questions about our apps and services
General Questions
Our apps are available on Google Play for Android devices, and some are also coming to the Apple App Store for iPhone and iPad. Visit our Apps page to browse our collection; each app's page shows the stores where it is available. You can also search for "AppMaven" in the store app on your device.
Yes! All our apps are free to download and use. Some apps may display ads to support development, and we offer optional in-app purchases for premium features. You can enjoy the core functionality of every app completely free.
Yes, some of our apps are coming to iPhone and iPad through the Apple App Store, starting with StitchCount: Row Counter. Each app's page shows whether it is available for iPhone and iPad and notes any features that differ between Android and iOS.
Please use the contact form above and provide as much detail as possible, including:
- App name and version (found in app settings)
- Your device model and operating system version (Android or iOS)
- Description of the issue and steps to reproduce it
- Screenshots or screen recordings if applicable
This information helps us diagnose and fix the issue quickly.
Absolutely! We love hearing from our users. Send us your feature requests using the contact form above or leave a review on Google Play or the App Store. While we can't implement every suggestion, we carefully consider all feedback when planning updates.
Privacy & Data
Most of our apps collect minimal data. Generally, we collect:
- Anonymous usage analytics (feature usage, crashes)
- Device information (model, OS version) for compatibility
- Advertising identifiers (for apps that display ads)
Specific data practices vary by app. Each app has a dedicated privacy policy linked from its store listing (Google Play or the App Store) and inside the app. See our Privacy Policy for more details.
You can request data deletion using our Data Deletion Request Form. We'll process your request within 30 days. For most apps, simply uninstalling the app will delete all locally stored data from your device.
No, we do NOT sell, rent, or trade your personal information. We only share data with trusted service providers necessary to operate our apps (like Google Analytics and AdMob), and only to the extent required. See our Privacy Policy for full details.
Account & Purchases
In-app purchases are tied to the store account you used to buy them: your Google account on Android, or your Apple Account on iPhone and iPad. If you reinstall an app or install it on a new device:
- Make sure the device is signed in with the same Google account or Apple Account you used to make the purchase
- Open the app
- Tap "Restore Purchases" in the app (on Android, purchases usually restore automatically)
If purchases still don't restore, contact us for assistance.
Refunds for in-app purchases are handled by the store you bought from, not directly by us:
- Google Play (Android): open Google Play Order History, find the purchase, then choose "Request a refund" or "Report a problem". Refunds are typically available within 48 hours of purchase.
- App Store (iPhone and iPad): sign in at reportaproblem.apple.com, choose "I'd like to", then "Request a refund", and select the purchase.
Email us if you need assistance.
Subscriptions are managed through the store you subscribed with:
- Google Play (Android): open the Google Play Store app, tap Menu (☰) → Subscriptions, select the subscription, then tap "Cancel subscription".
- App Store (iPhone and iPad): open the Settings app, tap your name → Subscriptions, select the subscription, then tap "Cancel Subscription".
You'll retain access until the end of your current billing period. Note: Uninstalling the app does NOT cancel your subscription.
Still Need Help?
Can't find the answer you're looking for? Our support team is ready to assist you with any questions or concerns.